WorkDESK operates from a number of different server environments - from a small peer-to-peer to a wide area network. Hardware requirement specifications are detailed on this page.
WorkDESK Licensing Information
A separate WorkDESK Licence is required for each WorkDESK server, to cater for the maximum number of WorkDESK users who will simultaneously access the database on that server.
If you have more than one WorkDESK server, either in multiple locations or just one location, a separate copy of the WorkDESK software and licence is required for each.
For example, if you have three offices, each with five users operating from a WorkDESK server in each office, then three five-user WorkDESK Licences are required. Alternatively, if the five users at each location are simultaneously accessing WorkDESK through a single central Terminal Services Server, for example, one fifteen user Licence is required.
WorkDESK will not operate on a wireless network.
Running WorkDESK and Microsoft Exchange on the same server is discouraged unless adequate processing power is available in your server.
Attempting to create a Wide Area Network (sharing a database) using a mapped network is not a valid option - you will need to use Windows Terminal Services/Citrix to satisfy this requirement.
Small Peer to Peer Network
Windows XP Pro/Windows7 ONLY. Maximum number of users is four, including the PC hosting the database.
Windows 2003/2008/SBS Server Network
The 2003/2008 Server can be used as a data entry workstation, but this may impact on the performance of all other workstations.
The maximum number of users that can be attached to a Windows 2003/2008 server depends on many factors, including number and speed of processors, type and speed of disk drives, amount of memory (RAM), network speed, other software running on the server and the workstation and user activity level. The WorkDESK Client/Server module should be included if you have 20+ users.
Windows Terminal Services 2003 / 2008 / Citrix Metaframe
Terminal Services (and Citrix Metaframe) use the power of a larger than normal Server to share the resources of the Server between all the Users logged into the Server. More computing power is needed at the Server than at the User's desktop. As more Users login, each User's share of the Server resources diminishes and performance becomes an issue. NEVERTHELESS Terminal Services or Citrix is the solution for a Wide Area Network because no data passes to/from the Remote User's computer terminal - only keyboard, screen and mouse movement information and this takes a minimum of bandwidth. Printing, however, can require higher bandwidth and this must be considered in the design of your Terminal Services/ Citrix network.
Some versions of SBS (Small Business Server) may provide Terminal Services connect ability. CHECK CAREFULLY BEFORE YOU PURCHASE SBS if you wish to use Terminal Services capability.
The server requires a large amount of RAM, with at least 3 GBytes plus 32-64 MBytes for each attached User.
Remote Users (Users not connected to the Server via the local network hubs and switches) will need adequate bandwidth to enjoy a reliable computing experience (regardless of software used).
The throughput of remote workstations will be limited by the bandwidth of the broadband or other connection. The higher the bandwidth, the greater the total number of users allowable.
NOTE: A 56K modem will not provide adequate Bandwidth for full day commercial operations.
The maximum number of users is determined more by the operating system and computer equipment capability than by any WorkDESK issue. Check with your hardware supplier for the maximum number of users that can be serviced by your chosen configuration.
Windows NT4/Windows 2000 Terminal Services is not a supported host environment for WorkDESK.