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WorkDESK Update: 12.5106 – STP2 Quality Updates

WorkDESK Update Kit 12.5106 (23/08/2022)

The upgrade can be downloaded and installed anytime & will
require all users to be logged out of WorkDESK for the duration of the

The upgrade password is emailed separately to current WorkDESK Subscribers.inks to the end of Year Notes are below, Click on each link to view or right click each to download/ save as.

12.5106 Update Instructions – Instructions for installing the WorkDESK 12.5106 Update (All User’s) – Instructions are the same as for 12.3275.

Upgrade WorkDESK Outlook Integration.pdf – This upgrade contains Outlook Integration 12.5018 for Office 2019. If you are experiencing issues with your current version of Outlook Integration you should uninstall your previous version and have 12.5018 installed. This version will support Office 2016 32 bit and 64 bit

Installing WdServer service.pdf – WDServer should not require re-installation for this upgrade. These notes should assist with stopping/ starting these services referenced in the update instructions.


The following issues have been addressed since the last upgrade​

  • (AU) Resolved STP2 Validation software not executing in some environments.
  • (AU) STP2 Payer Gross previously excluded some casual timesheet ATO allowances – this is now resolved all applicable allowances are now included in the Payer Gross going forward. No amendments are necessary for any prior reporting.

Changes to Remote Support

We are transitioning from TeamViewer to ConnectWise Control as our remote support utility. Control integrates with our ticket system.

In the coming months, instead of using TeamViewer for any required remote support, we will instruct you to go in a web browser to, click on the Remote Support link at the top, press ‘Start New Session’ type in your name, press continue and run.
A support member will assist you with these instructions should remote support be required, this is just a general notice to keep you in the loop.
If you use TeamViewer for your own use or for your IT Support you can continue to do so, there will be no changes you need to make on your end.